Frequently Asked Questions

Everything you need to know about your Racosmetics experience, from shipping to skincare.

Are Racosmetics products suitable for sensitive skin?

Yes, our formulas are dermatologist-tested and crafted with high-quality, non-irritating ingredients. However, we always recommend performing a patch test on a small area of skin before full application.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

Do you offer a return policy for opened products?

We want you to love your glow. If you are not satisfied, we accept returns on both unopened and lightly used products within 30 days of purchase for a full refund or store credit.

Is Racosmetics a cruelty-free brand?

Absolutely. We are committed to ethical beauty. None of our products or individual ingredients are tested on animals at any stage of the production process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.

How can I track my package after it ships?

Once your order is processed, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.